90-Day Satisfaction Guarantee
EleBands purchases are protected by the Ele 90-Day Satisfaction Guarantee beginning on the date of delivery.
For an eligible claim during this period, Ele may, as appropriate:
- Repair the product
- Replace the product
- Refund the eligible purchase price
The appropriate remedy will be determined by Ele based on the nature of the claim, the condition of the product, and the circumstances presented.
Days 1–30
For an approved return or qualifying claim initiated within the first 30 days following delivery, Ele will provide or reimburse eligible standard shipping costs for shipping the product to the service location designated by Ele, in accordance with the shipping instructions provided by Ele.
Days 31–90
The Satisfaction Guarantee remains in effect through day 90. For an approved return or qualifying claim initiated after the first 30 days, the customer is responsible for the cost of shipping the product to the service location designated by Ele. This inbound shipping cost is not reimbursed by Ele.
Repairs and Replacements
When Ele approves a repair or replacement during the applicable coverage period, Ele will cover standard shipping of the repaired or replacement product back to the customer.
Lifetime Complimentary Repair Program
Following the initial 90-day Satisfaction Guarantee period, qualifying EleBands products are covered by the Lifetime Complimentary Repair Program for the original purchaser.
The program provides complimentary repair service for qualifying, repairable damage resulting from reasonable and normal use of the product.
Qualifying Repairs
Qualifying repairs may include repairable issues involving:
- Stitching
- Straps
- Closures
- Fasteners
- Exterior materials
- Other repairable EleBands components
All repairs are subject to review and approval by Ele.
Exclusions
The Lifetime Complimentary Repair Program does not cover damage resulting from:
- Accidents
- Abuse or misuse
- Intentional damage
- Improper use
- Unauthorized modification or repair
- Loss or theft
- Fire or extraordinary environmental exposure
- Use inconsistent with the product's intended purpose
Ordinary cosmetic aging that does not materially affect the function or intended use of the product may not qualify for repair.
Photo Review and Authorization
Before shipping an EleBands product for repair, the customer must contact Ele and provide clear photographs showing the condition of the product and the issue requiring repair.
Ele will review the request and, if approved, provide repair authorization and shipping instructions.
Products should not be shipped to Ele for repair without prior authorization.
Shipping
For an approved lifetime repair:
- The customer is responsible for the cost of shipping the EleBands product to the service location designated by Ele.
- Ele will provide the qualifying repair without a repair charge.
- Ele will cover standard shipping of the repaired product back to the customer.
Repair Limits
The Lifetime Complimentary Repair Program is limited to:
- A maximum of one approved complimentary repair during any 12-month period.
- A maximum of three approved complimentary repairs during the original purchaser's ownership of the product.
The program applies only to the original purchaser and is not transferable unless expressly stated otherwise by Ele.
Repair or Replacement
The Lifetime Complimentary Repair Program is primarily a repair program and does not provide unlimited product replacement.
If Ele determines that an approved repair is impractical or cannot reasonably be completed, Ele may, at its discretion, replace a component, provide an equivalent replacement product, or provide another appropriate resolution.
